In case you've ever had a shared hosting account before or you've dealt with any kind of online service, you're probably well aware from your personal experience that for many things it's better to speak with a live person on the telephone instead of exchange tickets or e-mail messages. If you want to learn more about a particular service before you purchase it or when something small needs to be done, for instance, it will be easier and faster to do it in real time. When you are able to contact representatives by phone, it is also very likely that you're working with an actual website hosting provider, not a reseller. The type of support that you can get on the phone may differ between different suppliers - from general issues to expert tech support. Typically most of the providers offer pre-sales assistance and 1st level phone support, while more complicated tech matters are handled through e-mail or tickets.
Phone Support in Shared Hosting
Since we have live phone support 14 hours per day, you have the option to contact us and talk with our customer support agents to get more info about the shared hosting that we provide and ensure that our servers match the system requirements for your websites before buying anything. For your benefit, we have phone numbers on three continents so you'll be able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you're already a customer, you can call us about general and billing issues, and even about some tech ones. In case the situation is strictly technical or it can take longer time to investigate, you'll have to use our ticketing system, that will allow both you and our technical support crew to monitor the information given by either side.
Phone Support in Semi-dedicated Hosting
Every time you need more info about the semi-dedicated hosting that we provide, you can call any of the three support phone lines that we have worldwide - in the United States of America, the United Kingdom and Australia. In this way, you have the option to check ahead of time if our services will be suitable for your sites. If you're already our client and you have a semi-dedicated account, you will be able to contact us on the phone for fourteen hours daily about any kind of billing or common issues. For entirely technical troubles you will have to use our ticketing system so as to contact our technical support as sometroubles simply require additional time to be resolved, but we will help you on the phone with a number of minor tech issues as well, saving you efforts and time.