If you ever face a problem with your website and are incapable of coping with it on your own, ask the hosting provider’s customer support team to help you bring the website back online. A timely resolution would be best, but lots of companies reply within twenty four hours or even more, particularly if you’re doing business with a reseller. Even if your problem can be easily resolved, your site may not work correctly or may not be available whatsoever for a long period, so you may lose prospective customers because it is highly unlikely that anybody would enthusiastically revisit a site that is faulty. Having said that, you should make certain not only that you can touch base with your hosting provider, but also that they can answer and assist you in a timely manner. If a software app update does not go smoothly or if you erase something unintentionally, for example, the website must be fixed promptly in order to avoid elongated unavailability.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can forget about waiting around for hours and hours, or even a whole day, to get a reply to a client support ticket or an email. No matter when you touch base with us, we will get back to you within 60 minutes max with any technical and sales queries that you might have. In reality, our actual response time hardly ever surpasses 20-30 minutes. As we are working 24x7x365, you will always get support in a timely fashion and we are aware of just how crucial this is in the digital era. As soon as you contact us, we’ll reply to your inquiries. If you come across any technical complication, we will cope with it for you, or we’ll supply you with all the necessary information if there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our tech support engineers are available at all times and they will answer any trouble ticket that you submit through the web hosting Control Panel within only 1 hour. The ticket response time is guaranteed irrespective of whether you’ve got a generic inquiry relating to your semi-dedicated server or you face a problem and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we are available 24x7x365 to address any billing, technical or general issue. In case you contact us about anything that is within our capacity, we’ll solve it before we get back to you, which implies that you will not have to wait around for hours or days while the problem continues. If there is something that you have to do on your end, we will give you the needed info – what workable solutions to try out, what steps to take, etc.