A live chat is among the ways of communication provided by some hosting providers as part of their support services. Determined by the provider, the chat can be used for billing, pre-sales and/or technical support. This method of communication is quicker than a support ticket and it makes it much more unlikely to misspell or misunderstand something compared to a call with a representative. In addition, when the trouble that you experience requires some time to be reviewed and dealt with, you can do something different in the meantime rather than just waiting, as you'd have to do if you call. You can also use a live chat assistance service for free provided that you have web access even when your web hosting provider is situated in another country and they do not have a local phone number you can call.
Live Chat Support in Shared Hosting
As a part of the support services that we provide for all our shared hosting, you'll find live chat support that is online 24x7, even on holidays. You can contact us regardless of whether you already have an account or not, because we will help you with pretty much anything, ranging from supplying you with basic information regarding our services if you aren't a client yet and you are interested in purchasing one of the plans, to assisting you with creating an e-mail account in an e-mail client. Some problems are more complicated and time-consuming, so you will need to take advantage of the ticketing system which is built-in our Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a few things.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as standard with our services, so when you have any kind of questions concerning our semi-dedicated hosting, you will be able to talk with our customer care team at any moment regardless if you've already purchased your account or not. Generally, the chat service is intended for pre-sales, billing and general questions and issues, but we will assist you with various technical questions too. We can help you choose the best plan for your websites if you don't have an account yet, we can respond to any billing questions or concerns you could have or we can help you with installing your new email address on your personal computer or smart phone - all the abovementioned will be done promptly because our live chat service is online all day long, every single day. Every time you require assistance, you can talk to an agent and save time and effort.