Being able to contact your shared hosting company any time you have any kind of questions or experience any difficulties is important and how quickly they'll answer and take action is crucial, in particular when your web site is business-oriented, as more downtime can often mean losing prospective customers. The support solutions are, in addition a way to identify actual suppliers from resellers. The latter in most cases reply just to emails or support tickets and you will have to wait for a day or maybe more to receive a response. When your issue involves a couple of replies, you could end up losing several days to have a simple problem resolved. When you use the services of a legitimate and reputable website hosting provider, you will be able to connect with the support at any moment and receive a prompt reply no matter what the problem or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of getting assistance right away, that's why our shared hosting services feature 24/7 support along with various ways of contact. If you do not have an account yet, you can call us or take advantage of our live chat and speak with a live representative, to find out about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up buying a service which you can't use. In case you already have your website hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it requires more investigation. Unlike the majority of suppliers that you can find today, we answer to all of the tickets within the hour, so you will not have to wait for a whole day. Our support services can be accessed day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
You're able to test our support services even before you obtain a semi-dedicated server account from our company as we have telephone and online chat support for billing, pre-sales and common questions. Our representatives can assist you to choose the most suitable package or supply you with information about our servers, in order to confirm if the system requirements for your web sites are met. In case you're a current customer, you also have the option to get in touch with us via e-mail or via our ticketing system, that can be accessed through the Hepsia website hosting Control Panel. We warrant that when you employ these two methods of correspondence, you'll get an answer within no more than an hour and that’s 24/7, which includes weekends and public holidays. If you've used the hosting services of other service providers, even large ones, you can compare the response time since it often takes an entire day for them to take care of a ticket.
24/7 Customer Support in VPS
Every single virtual private server package that we offer includes 24/7 customer and tech support, therefore if you experience any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you will be able to get in touch with us at any time, even weekends and holidays. For your benefit, we offer different ways of communication - telephone support with a couple of local numbers worldwide, live chat, emails plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical problems as it will be easier to monitor what's going on. The maximum guaranteed response time for all email messages and tickets is 60 minutes, yet it hardly ever takes that long to receive assistance. In case you add the Managed Services upgrade that we supply, our admins can also support you with any third-party software difficulties.
24/7 Customer Support in Dedicated Hosting
With a 1 hour maximum response time warranty, you will take advantage of lightning-fast support when you purchase a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, as a result if you open a support ticket via your billing account or you send an email message related to any problem with your server or the pre-installed software on it at any time of the day, you will receive a response within 1 hour, even during holidays. Our ticketing system is the perfect option when the issue in question requires a longer period of time to be solved or when it should be sent to our admins, since it's far more convenient to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to call us or talk to a live representative using our chat service. If you include the Managed Services upgrade to the server plan, our admins can also support you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 as well.