Regardless of the fact that the hosting service supplied by the different companies is nearly the same, every provider has a customized platform with its own tweaks and ways to perform particular procedures. That is why, an information-laden knowledge base would be remarkably useful both for people with no past experience and for technically capable individuals who will ultimately discover how certain procedures are carried out, but will lose valuable time in the meantime. The purpose of such a knowledge base is to make the service fast and simple to use, sparing users time and efforts. The end result is happier customers, as they can swiftly find the info they need, and much less work for the customer support team representatives, because usually most of the questions and difficulties that clients have are already enumerated in the knowledge base. On the condition that the articles themselves are adequately written and encompass more topics, you will be able to discover more not only about your own account, but also about the hosting service as a whole.
Extensive Online Documentation in Shared Hosting
If you’ve purchased your first shared hosting account from our company or have moved your site over to us, you’ll become familiar with our services and our custom-created Hepsia hosting Control Panel before you know it thanks to the fact that we have compiled an exhaustive web-based knowledge base where you can find all the information that you will ever need – both general info in regard to the hosting service as a whole and more concrete info about the separate functions that you can make use of and the problems that you could run into. The articles are available in two locations. The entire article archive can be accessed via the Control Panel’s Help section. You can access articles that are dedicated to the different functions in each section of the Control Panel as well. You can become aware of how to accomplish pretty much everything, from creating an .htaccess configuration file to managing an electronic mailing list, and all the articles feature detailed guides, so you won’t ever become perplexed on account of an unclear text. Of course, in case you experience a more specific problem and you cannot find an adequate solution in our knowledge base, you can touch base with our client care team 24x7.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia hosting Control Panel, which comes with our semi-dedicated hosting, will allow you to access the comprehensive online documentation that we’ve compiled for you. The articles themselves include generic information about our hosting services, informative guides about the different functions that you can make use of, as well as troubleshooting instructions that can help you recover common issues that you might encounter. The topics that we’ve included cover de facto everything, from basic things such as how to host a new domain name in the account, to more elaborate ones such as which SSH commands are allowed on the servers. Articles that are dedicated to the features of a given section of the Control Panel will always be available on the right side of the page that you’re on, while the whole article archive can be accessed through the dedicated Help section.