1 hour ticket response
We are devoted to offering a fast and adequate solution to each client support ticket posted by a user. Our professional technical support staff representatives will review your problem and will offer you the most efficient option. We offer a 1–hour response time guarantee for all tech support tickets. In fact, our average technical support ticket response time has proved to be 20 minutes.
A First–Rate Support Service
Each member of our tech support team has many years of experience in the shared hosting industry and most of them have worked for us for at least 5 years. They are all prepared to reply to all your requests in the most competent way possible.
An Intuitive Help Center Section
Included in the Hosting Control Panel is an easy–to–browse Help Center, which offers various information sources. You can browse through a regularly updated knowledgebase offering web hosting account administration articles and web site administration articles, watch the how–to video tutorials or consult the F.A.Q. library.