Technical Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a one–hour response time guarantee for each support ticket or email that you submit to the help desk support team. We’ll speedily respond to all standard enquiries and forward right away the matter to our sysadmins if further assistance is required. If you make use of the Administration Services package, we will perform any of the included tasks at a time that has been agreed upon upfront.
An Excellent Client Care Service
- We will be available to you 24/7/365 to reply to any inquiries that you may have regarding our Hosting Control Panel or any of the applications that we have preinstalled for you on the dedicated server. In case you also need support tackling server management tasks, you can examine our Administration Services package, which includes backup hard disk storage space, OS updates every week, server monitoring and restarting procedures, as well as troubleshooting and installation services.
A User–Friendly Help Area
Every Linux dedicated servers hosting package is fitted out with our free–of–charge Hosting Control Panel, which features an exhaustive knowledgebase and a set of educational video tutorials. Whenever you need help with the Hosting Control Panel, just click on the Videos or Help buttons situated in the upper right corner.