A 99.9% Server Uptime
Our shared hosting platform is based on a solid, enterprise–grade hardware configuration and a strongly modified Linux distro. Thus, no matter what your site is, or how many visitors you’ve got, or even in case there is a DoS attack, our servers will remain up and running and your web sites will remain visible online.
Our shared hosting packages feature a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
In order to provide an enterprise–level hosting service, you can rarely lean on the default network configuration in a datacenter. We’ve set up our own custom network in an effort to ensure the best possible connection speed with the outside world.
And because of this, regardless of which datacenters you pick: our USA datacenter, our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter or our Australian datacenter, you can enjoy a guaranteed 99.9% network uptime. And this uptime guarantee is available with all web hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re not pleased with our services, or if you consider them inadequate, or if you decide that you want a Linux VPS packages instead of a cloud hosting account – we will give you a refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to maintain full control of your domain names even when you cancel your hosting account with us.
24/7 Technical Support
In the event that you operate a hosting company, your technical support engineers are of prime importance. That is the reason why we have diligently assembled a highly practiced group of technicians, each with many years of practice behind his back. Thanks to them, we offer 24x7 support with all our hosting packages.
And not just that, we offer a 1–hour response time guarantee. All technical support questions are responded to within 60 minutes and our average response time is just twenty minutes!